Due to cancellations on the day and ‘no shows’  (people just not turning up for appointments) we have had to make the decision to charge customers upfront for any fitting fees applicable to their Saturday booking/appointments.

This fee is non refundable but is transferable to another appointment date should there be an emergency and reason that you need to cancel with short notice. Apologies for the inconvenience and formality but it is not fair that our busy saddle fitters time is wasted when we have customers desperate for Saturday appointments.